Cross-Functional Operations

Service Description

Are your teams working hard individually, but struggling to work effectively together? Perhaps Sales believes a customer handover is complete while Operations is still waiting for information. Finance doesn't know a service has been delivered, or tasks stall because everyone assumes someone else is responsible. These gaps can create delays, frustration, duplicated work, missed revenue and poor customer experiences. At McReeva Operational Consultants, I look at how work moves between teams, not just what happens within each department. I identify where responsibilities become unclear, information gets lost or competing priorities create friction, then help establish practical ways of working together. What's included? Depending on your needs, the service may involve: * Cross-team process mapping: Following work from start to finish to understand where departments depend on one another. * Ownership and accountability: Clarifying who is responsible for each stage, who manages handoffs and who oversees the overall process. * Handoff improvements: Defining what information must be shared, when it is needed and how the receiving team confirms it is complete. * Communication and escalation: Establishing clear channels, expectations and steps for resolving missing information or delays. * Shared procedures: Developing process maps, checklists and guidance that help teams follow a consistent approach. * Implementation support: Working with the people involved to introduce changes and make them practical in day-to-day operations. What will you receive? Depending on the agreed scope, you'll receive an assessment of the gaps between teams, recommended improvements and documented workflows with clearer responsibilities and handoff requirements. Where implementation is included, I'll help introduce the new arrangements and support teams as they adapt. Why McReeva? Cross-functional problems aren't always people problems. Often, capable employees are working within processes that were never properly connected. My approach focuses on the full journey of the work, ensuring teams understand not only their own tasks but also how their actions affect everyone downstream. Book a discovery call to discuss where work is getting stuck between your teams.