Discovery & Diagnosis

Service Description

Are recurring problems costing your business time, money or productivity, but you're unsure what's causing them? Perhaps tasks take longer than they should, teams repeatedly chase information, responsibilities are unclear, or the same mistakes keep happening. These are often symptoms of deeper operational issues. Fixing them without understanding the cause can mean spending money on solutions that don't last. At McReeva Operational Consultants, I take an independent, structured look at how your business actually operates. I investigate where friction occurs, why it happens and which changes would make the greatest difference. What's included? Depending on your needs, the review may cover: * Processes and workflows: Identifying bottlenecks, duplicated work, unnecessary steps and avoidable delays. * Roles and accountability: Understanding who is responsible for each stage of a process and where ownership is unclear. * Communication and handoffs: Examining how information moves between people and teams, and where it gets lost or delayed. * Systems and records: Assessing whether your existing software, spreadsheets and documentation support effective working. * Costs and capacity: Exploring where inefficient practices waste resources or create financial risks. * Root causes: Connecting recurring problems to the processes and decisions behind them, rather than treating symptoms alone. What will you receive? You'll receive a clear summary of the issues identified, their likely causes and their impact on your operations, along with a prioritised action plan setting out practical improvements and next steps. Recommendations may include simplifying workflows, clarifying responsibilities, improving handoffs, documenting procedures or making better use of tools you already have. If you need support putting the recommendations into practice, we can discuss a separate implementation engagement. Why McReeva? I combine hands-on operational experience with financial awareness and a focus on practical solutions. I won't recommend new software or a major restructure simply for the sake of change. My goal is to help you understand what's holding your business back and what to do about it. Book a discovery call to discuss the challenges you're facing.